Privacy Policy
1. Introduction
Welcome to our CerebraAI Chatbot Platform ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that allows users to create, customize, and monetize AI chatbots.
By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
Account Information: Name, email address, and account credentials
Purchase Information: WarriorPlus purchase details including purchase ID, product ID, and transaction data
Profile Data: Avatar/profile images, user preferences, and account settings
API Keys: Your OpenAI API keys (encrypted and securely stored)
2.2 Chatbot and Content Data
Chatbot Information: Names, logos, custom instructions, and configuration settings
Chat Messages: Conversations between users and your chatbots
Generated Content: AI-generated images, videos, and other media created through our platform
Monetization Data: Banner images, affiliate links, and revenue tracking information
2.3 Usage and Technical Data
Analytics Data: Usage statistics, feature interactions, and performance metrics
Device Information: IP address, browser type, operating system, and device identifiers
Log Data: Server logs, error reports, and system performance data
Cookies and Tracking: Session data, preferences, and user behavior analytics
2.4 Voice and Media Data
Voice Recordings: Audio input for voice-to-text functionality (processed in real-time and not permanently stored)
Uploaded Media: Images and files uploaded for editing, variation, or video creation
3. How We Use Your Information
3.1 Service Provision
Create and manage your account and chatbots
Process payments and verify WarriorPlus purchases
Provide AI-powered features through OpenAI integration
Generate and store images, videos, and other content
Enable monetization features for your chatbots
3.2 Platform Improvement
Analyze usage patterns to improve our services
Develop new features and functionality
Monitor platform performance and reliability
Conduct security monitoring and fraud prevention
3.3 Communication
Send account-related notifications and updates
Provide customer support and respond to inquiries
Share product updates and feature announcements
Send billing and subscription information
3.4 Legal and Security
Comply with legal obligations and regulatory requirements
Protect against fraud, abuse, and security threats
Enforce our Terms of Service and other policies
Respond to legal requests and court orders
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
Supabase: Database hosting, authentication, and file storage
OpenAI: AI processing for chatbot responses and content generation
WarriorPlus: Payment processing and purchase verification
Vercel: Application hosting and performance monitoring
Stripe: Subscription billing and payment processing
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4.3 Legal Requirements
We may disclose your information when required by law, court order, or to protect our rights, property, or safety.
4.4 User-Generated Content
Content you make publicly available through your chatbots may be accessible to end users of those chatbots.
5. Data Security
5.1 Security Measures
Encryption: All sensitive data, including API keys, is encrypted at rest and in transit
Authentication: Multi-factor authentication options and secure password requirements
Access Controls: Role-based access limitations and regular security audits
Infrastructure: Secure cloud hosting with enterprise-grade security measures
5.2 Data Breach Response
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the platform.
6. Data Retention
6.1 Account Data
Active accounts: Retained while your account remains active
Deleted accounts: Most data deleted within 30 days, some backup data may persist for up to 90 days
6.2 Generated Content
Images and videos: Retained for the lifetime of your account unless manually deleted
Chat logs: Retained for up to 2 years for service improvement and support purposes
Usage analytics: Aggregated and anonymized data may be retained indefinitely
6.3 Legal Obligations
Some data may be retained longer to comply with legal requirements or resolve disputes.
7. Your Rights and Choices
7.1 Access and Control
Account Access: View and update your account information at any time
Data Export: Request a copy of your personal data in a portable format
Content Management: Delete chatbots, images, videos, and other content you've created
API Key Management: Update or remove stored API keys at any time
7.2 Privacy Settings
Analytics Opt-out: Disable usage analytics collection in your account settings
Communication Preferences: Control email notifications and updates
Cookie Management: Adjust cookie preferences through your browser settings
7.3 Account Deletion
You may delete your account at any time, which will result in the removal of your personal data and created content within 30 days.
8. Cookies and Tracking Technologies
8.1 Types of Cookies
Essential Cookies: Required for platform functionality and security
Analytics Cookies: Help us understand platform usage and performance
Preference Cookies: Remember your settings and customizations
8.2 Cookie Management
You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
Standard contractual clauses
Adequacy decisions by relevant authorities
Certification under approved frameworks
10. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
To exercise these rights, please contact us at the information provided below.
12. European Union Rights (GDPR)
EU residents have additional rights under the General Data Protection Regulation:
Right of access to personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting a notice on our platform
Sending an email notification
Updating the "Last Updated" date at the top of this policy
Your continued use of the platform after changes constitutes acceptance of the updated policy.
14. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Support Team
Website: https://customercare.supportsystem.com/
Data Protection Officer
Email: [email protected]
Mailing Address
447 Broadway, 2nd Floor 2761 New York, NY 10013
16. Dispute Resolution
Any disputes arising from this Privacy Policy will be resolved through:
Direct communication with our support team
Mediation through an agreed-upon third party
Binding arbitration in accordance with applicable laws
